Privacy Policy
1. Who We Are
This website (mohammademon.ca) is operated by Mohammad Emon, REALTOR® at KO Realty (the "brokerage"). For privacy-related questions, contact:
- Mohammad Emon, REALTOR®
- Suite 206, 301 14 Street NW, Calgary, AB T2N 2A1
- Email: [email protected]
- Phone: 403-888-4268
2. What Information We Collect
We collect personal information that you voluntarily provide through forms on this website, plus limited technical data automatically generated when you visit.
Information you provide
- Contact forms, lead forms, calculator forms, listing pages — name, email, phone (if given), property address (sellers), budget, intent (buyer/seller/investor), preferred areas, and any free-text message.
- Newsletter — email address and first name.
- Chat widget (Chinook AI) — your messages to the assistant; if you opt to share contact info, your name, phone, email, timeline, and goal.
Information collected automatically
- Google Analytics — anonymized page views, device type, country, referral source. We do not collect IP addresses for marketing purposes.
- Server logs — IP address (used briefly for rate-limiting / spam prevention), user agent, request time. Logs are retained by our hosting provider (Vercel) for a limited period.
- Cookies — a single cookie for theme preference (light/dark). Google Analytics sets its own cookies, governed by Google's privacy policy.
3. How We Use Your Information
| Purpose | What we use |
|---|---|
| Respond to your inquiry | Name, email, phone, message |
| Send the weekly newsletter | Email, first name |
| Provide a comparative market analysis or valuation | Property address + your contact info |
| Improve the website | Anonymized analytics, server logs |
| Prevent abuse | IP address (rate-limiting only) |
SMS / text messages
If you provide a mobile phone number through any form on this site (lead capture, MLS gate, contact form, listing alerts, etc.), Mohammad may contact you via SMS to follow up on your inquiry, send listing alerts you signed up for, or coordinate showings + closings. SMS is delivered through Twilio (a service provider — see Section 4). Standard message-and-data rates from your mobile carrier may apply. You can opt out anytime by replying STOP to any text from us; Twilio automatically suppresses your number going forward. Replying HELP returns Mohammad's contact info. We do not send marketing text blasts — SMS is only used to respond to your specific request or alerts you opted into.
4. Who We Share Information With
We never sell your personal information. We share limited information only with the following service providers, who process it on our behalf under their own privacy policies:
- Resend — sends transactional emails (lead notifications, newsletter, welcome emails).
- Twilio — sends SMS / text messages to your mobile number when you opt-in via a form. Reply STOP to opt out.
- HubSpot — CRM that stores lead records + booking flow. Privacy policy: hubspot.com/privacy-policy.
- Vercel — hosts this website and runs the API endpoints.
- Google Analytics — anonymized website traffic statistics.
- Anthropic (Claude API) — powers the Chinook AI chat widget. Chat messages are processed for response generation only; Anthropic does not use API inputs to train models per their data policy.
- KO Realty — our brokerage of record. May receive your information when required for a real estate transaction.
- CREB / Pillar 9 (MLS) — when an offer or listing is created, your information forms part of the standard MLS transaction record.
We may also disclose information when required by law (court order, regulatory request) or to protect the safety of any person.
5. Email Marketing & CASL
We comply with Canada's Anti-Spam Legislation (CASL). When you subscribe to the newsletter or otherwise consent to receive commercial emails, we record:
- The email address and first name you provided
- The date, time, and form/page where you subscribed
Every newsletter email contains an unsubscribe link that takes effect immediately. You can also unsubscribe by emailing [email protected] with the subject "Unsubscribe."
6. How Long We Keep Your Information
- Lead/contact form submissions — retained while there is an active relationship plus 7 years (Real Estate Council of Alberta record-keeping requirements).
- Newsletter list — retained until you unsubscribe.
- Analytics — anonymized, retained per Google's standard policy (typically 14 months).
- Server / rate-limit logs — short-term (hours to days).
7. Your Rights Under PIPEDA
Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Withdraw consent (e.g. unsubscribe from emails)
- File a complaint with the Office of the Privacy Commissioner of Canada (priv.gc.ca)
To exercise any of these rights, email [email protected]. We respond within 30 days.
8. Children's Privacy
This website is not directed to children under 13. We do not knowingly collect information from children.
9. Security
We use HTTPS site-wide, security headers (HSTS, CSP, X-Frame-Options), input validation, and IP rate-limiting. No transmission over the internet is 100% secure, but we work to protect your information using current best practices.
10. Changes to This Policy
We may update this policy from time to time. Material changes will be flagged at the top of this page with a new "Last updated" date.
11. Contact
Questions about this privacy policy or how your information is handled? Email [email protected] or call 403-888-4268.